Este artigo apresenta os resultados de uma pesquisa que tem como principal objetivo realizar um estudo reflexivo sobre o trabalho docente voluntário em uma Instituição de Ensino Superior e sua regulamentação interna. A pesquisa é qualitativa e foi desenvolvida de acordo com uma perspectiva crítica de análise. Foram aplicados questionários com professores voluntários e realizado um levantamento documental. A relevância do estudo reside no fato de desvelar a situação do trabalho docente voluntário em uma Universidade Pública, cujas conclusões não são consensuais, bem como, realizar uma avaliação da legislação vigente, confirmando-se a hipótese de que a Instituição Federal de Ensino Superior pesquisada não possui uma política interna nem programas específicos relacionados ao trabalho docente voluntário. As conclusões remetem também à questão da flexibilização e precarização do trabalho docente.

This article presents the results of a survey which main objective was to conduct a reflective study on teachers' voluntary work at a High Education Institution and its internal regulations. It is a qualitative research developed according to critical analysis. Questionnaires were applied to volunteer teachers and a documentary survey was carried out. The relevance of the study lies on the fact of revealing the status of volunteer teaching in a public university, whose conclusions are not consensual, as well as performing an evaluation of the current legislation, confirming the hypothesis that the Federal Institution of Higher Education surveyed lacks an internal policy or specific programs regarding volunteer teaching. The conclusions also refer to the issue of flexibility and precariousness of teaching.

This paper is about changes in the business world. The main goal is to study the implications related to people's creativity expression owing to work organization in small groups in the Ambev S.C. branch. This is a qualitative study based on a case study. 21 self-management circles and 18 quality control circles in the organization were found. The self management circles are responsible for achieving the organizational main goals and the quality control circles to bring best practices and new ideas. The result shows that quality control circles are more powerful than the self management circles as a space to develop people creativity and organizational innovation. It is relevant to stress that in the CCQs there are more multidisciplinary and common purpose guided to a collective objective desired by all the members of the team. On the other hand, in the CGA´s there are more discipline to accept the common tactics to people reach the objectives of the group and the corporative aims. The conclusion is that the changes in the business environment make the small work group very important to a company's creativity and a fundamental strategy differentiation in the process of work organization in the context of the business world.

Este trabalho refere-se aos temas qualidade total e qualidade de vida no trabalho. O objetivo é avaliar as transformações dos aspectos relacionados à qualidade de vida no trabalho, a partir daintrodução do programa de qualidade total numa empresa pública prestadora de serviços. É uma pesquisa teórico-empírica de abordagem qualitativa, que privilegiou o estudo de caso. Neste estudo, compreende-se qualidade de vida no trabalho como uma expansão natural da qualidade total, de forma que os programas de qualidade total melhorem os resultados das empresas, mas também a satisfação, o bem-estar e a condição de vida das pessoas.

This paper refers to total quality and quality of work life. The main goal is to estimate the changes in the aspects related to quality of work life since the introduction of total quality control. This is a qualitative study based on a theoretic-empirical research. A case study was conducted on a public agency. It is important to say that in this study quality of work life is understood as a natural expansion of total quality because these programs are generally used only as a way to improve the company results. In my concept they should also be seen as a way to improve the people life condition.